Return & Refund Policy
General Information
Your satisfaction is very important to us. If you are not satisfied with your order, you have the option to return it within 7 days of receiving the delivery. Return shipping costs are the responsibility of the customer, and the item must be received by us before we can process a refund.
Please note the following points to ensure a smooth return process:
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Custom and Personalized Items: Returns or refunds for custom-made or personalized products cannot be accepted due to their uniqueness
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Digital Products: Digital products purchased from us are excluded from returns and refunds.
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Damaged or Incorrect Items: If your order arrives damaged, defective, or incorrect, please contact us immediately via email (dramalamastore@hotmail.com). We will do our best to find a solution as quickly as possible.
Your satisfaction is our top priority!
If you have any questions or concerns, or if you need assistance, please don’t hesitate to contact us. We appreciate your support and understanding of our return policy.
Conditions for Return
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Items must be unworn and in the condition in which they were received.
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Returns must be pre-approved via email (dramalamastore@hotmail.com) so we can discuss the next steps.
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Returns that are made without prior communication with us may not be eligible for a refund.
Refund Process
Once we receive the returned item, we will inspect it and process the refund to your original payment method within 3-5 business days.
Return Deadline
The package must be handed over to the carrier and scanned within 7 days after return approval. If the package is not handed over within this 7-day window, a refund will no longer be possible.
Return Shipping Costs
Unless otherwise agreed, the customer is responsible for the return shipping costs. To ensure a smooth return process, we require proof of return, such as a photo of the shipping receipt or tracking information. Please send this information to us via email (dramalamastore@hotmail.com).
Important Note
Please note that this policy is non-negotiable. Unfortunately, we have experienced abuse of our return policy in the past, where customers used items during their vacation and then attempted to return them. This practice is unfair and places a significant burden on our small business.
