SHIPPING Policy
General Information
As a small business striving to work as efficiently as possible, we ship our orders once a week. Therefore, we kindly ask for your patience regarding delivery times. If there are any further delays, we will notify you by email.
Shipping costs will be calculated in the shopping cart and depend on the destination country as well as any additional options.
Processing Time
The processing time refers to the period until the package is dispatched to the post.The approximate processing time for all of our products can be found in the description.
Standard:
Our current processing time is 5–7 business days for most items that are ready for immediate shipment.
Custom Orders:
For custom or personalized items, an additional processing time of 1–2 weeks may be required due to the personalized manufacturing process.
Digital Downloads:
Digital Downloads are immediately available for download after purchase and can be downloaded from our server.
Shipping Options and Delivery Times
Shipping within Switzerland
Packages within Switzerland are shipped with Swiss Post and automatically include tracking. We offer the following shipping options:
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A-Post: Delivery within 1 business day
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B-Post: Delivery within 2 business days (no Saturday delivery)
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Optional: Registered Mail, insured package with coverage up to CHF 1500
International Shipping
Drama Lama is not responsible for collecting VAT or customs duties. All additional import costs are borne by the buyer and must be paid upon delivery. All international orders require the customer to confirm these terms by ticking a checkbox at checkout and providing a phone number for customs purposes.
All international shipments are sent via Swiss Post and automatically include tracking.
The following shipping options are available:
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Standard Shipping Europe: Delivery within 2–4 business days (including tracking and coverage up to CHF 150)
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Standard Shipping Outside Europe: Delivery within 3–7 business days (including tracking and coverage up to CHF 150)
Important Shipping Notes
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Estimated Delivery Times: Please note that 95% of our orders arrive within the stated delivery times. However, since we rely on the postal service, which may cause unforeseen delays, we cannot guarantee delivery times.
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Order Priority: All orders are processed in the order they are received, except for rush orders (RUSH orders), which are prioritized and shipped the next morning.
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Tracking: After leaving our studio, packages may not be scanned by Swiss Post until they reach a distribution center. Please wait up to 24 hours for the tracking to update. A status of "Shipped" means your order is on its way.
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Insurance: Orders within Switzerland can be additionally insured upon request. All other orders are automatically insured with coverage up to CHF 150.
Customer Information
By purchasing on our website, you agree to this shipping policy. We hope this information helps you plan your purchases so you can receive your orders on time. Should you have any questions regarding processing or shipping times, feel free to reach out to us. If there are any issues or delays with delivery, we will contact you by email immediately.
