Terms and conditions
Last update: March 1, 2025
1. AGREEMENT TO OUR LEGAL TERMS
These Terms and Conditions (GTCs) apply to all orders and deliveries between Drama Lama ("Company", "we", "us", "our") based in Eichmattstrasse 30, 5612 Villmergen, Switzerland, and its customers ("you", "your") via the online shop www.dramalamastore.com.
2. Conclusion of Contract
The products, services, and prices published on www.dramalamastore.com constitute an offer. The contract is concluded once the customer places an order through the online shop. The receipt of the order will be confirmed automatically via an order confirmation sent to the customer's provided email address. However, this order confirmation does not constitute a promise that the product is actually available. It merely indicates that the order has been received by Drama Lama, and thus, the contract is concluded. Changes due to pricing or product information errors, as well as delivery impossibilities, are reserved.
The commercial resale of goods is not permitted. Drama Lama reserves the right to reject orders that appear to be made for the purpose of commercial resale.
3. PRIces and payment
Drama Lama is subject to VAT once a certain turnover threshold is reached. The VAT may vary depending on the buyer's location and will be calculated during the checkout process.
Shipping costs are calculated separately and will be displayed and selected during the order process in the shopping cart.
The following payment methods are available: Credit Card, Paypal, Apple Pay, Google Pay and Klarna
Additional fees may apply depending on the payment provider.
4. Delivery Conditions and shipping costs
We deliver worldwide. Typically, shipping is done through Swiss Post. More information about delivery conditions and shipping costs can be found in our Shipping Policy.
For deliveries outside of Switzerland and Liechtenstein, the customer is responsible for any applicable customs duties, taxes, and other fees.
To ensure the best possible handling of your orders and to provide shipping status updates, we share your email address with the respective delivery company. We ensure that your data is used solely for shipping purposes and that the delivery companies adhere to high data protection standards. Further details can be found in our privacy policy.
5. Returns and Refunds
Please refer to our Return & Refund Policy for more information.
6. Warranty and liability
Safety Information for Headbands: The safety of our customers, especially children, is our top priority at Drama Lama. Our Mickey ears are manufactured in accordance with the applicable safety standards to ensure a safe and enjoyable experience. However, we recommend that children always be supervised when wearing our headbands.
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Warning About Small Parts: Many of our designs contain small parts that may detach with wear.
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Disclaimer of Liability: Drama Lama is not liable for any damages caused by loose parts or incidents related to the use of our products.
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Safety Confirmation: By purchasing and using our products, customers confirm that they will take responsibility for supervision and regularly check the product for signs of wear or loose parts.
7. Digital Downloads
All digital items purchased from us are for personal use only and cant be returned or refunded. Commercial use without prior express consent from us is strictly prohibited. If this occurs without our permission, we reserve the right to take legal action.
Upon request and for an additional fee, we may offer the possibility to acquire a commercial license, allowing you to use our digital items commercially. For more information, please feel free to contact us via email.
All digital items are carefully designed and created by us and are protected by copyright. Reproduction or other use without our express consent is not permitted.
8. Privacy
Drama Lama is committed to treating all personal data of customers confidentially and using it solely for internal purposes. For more information on data protection, please refer to our Privacy Policy.
9. Jurisdiction
All obligations arising from the contractual relationship are subject to Swiss law. The place of jurisdiction for any legal disputes arising from this contract is Villmergen, Switzerland.
10. Final Provisions
Drama Lama reserves the right to change the Terms and Conditions at any time.
